Shipping, Pickup & FAQs
Good to know before you order
Shipping, local pickup, and a few helpful details for shopping Trails of Glitter and Crystal Moon NE.
Shipping & pickup
Where do you ship?
Shipping is currently available within the United States. Enter your delivery address at checkout to see the options available for your order.
How much does shipping cost?
USPS shipping rates are calculated at checkout based on your delivery address and the items and packaging in your order. You can review the shipping charge before paying. Larger or heavier pieces can cost more to ship.
Do you offer local pickup?
Yes! Free local pickup is available in Gretna, Nebraska. Choose Pickup at checkout when it is offered for your order. The pickup location may appear as Trails of Glitter even when you are buying Crystal Moon items.
When can I pick up my order?
Checkout currently estimates that pickup orders are usually ready in 24 hours. Please wait for your ready-for-pickup notification and follow the instructions in that message before coming to collect your order. Custom projects have their own confirmed timeline.
Can I get something by a specific date?
Please contact me before ordering if you have a deadline. Carrier delivery estimates and the time needed to prepare an order are different. For custom projects, availability and timing are confirmed with your quote.
Your items & your order
Are Crystal Moon and Trails of Glitter the same checkout?
Yes—two creative brands, one online shop. You can shop both brands in one cart. Checkout and order emails use the store name Trails of Glitter - NE.
Do I need an account to buy?
No. You can check out as a guest. Signing in is optional.
Will I receive the exact crystal pictured?
Check the individual listing. Some listings show a specific piece; others offer a choice or selection. If you are unsure which piece or option you will receive, ask me before ordering.
Are stands and photo props included?
Stands, holders, coins, and other display props are not included unless the listing specifically says they are. Please read the description and selected option for each item.
Where can I find the size and weight?
Check the individual product description for its measurements and details. If a measurement is missing or you need help picturing the size, send me the item name or link before purchasing.
What natural variations can crystals have?
Natural stones can have inclusions, fractures, druzy pockets, texture changes, and variations in color or pattern. Carved and polished pieces may also show marks from that process. Review the listing photos and description, and contact me if you would like a closer look at a feature.
How do I request a custom order?
Visit Custom Orders and share your idea, quantity, colors, sizes, budget, and needed-by date if you have one. A request starts the conversation; pricing, availability, and timing are confirmed before the project is accepted.
Do you accept returns, exchanges, or cancellations?
Our current policy does not accept returns, exchanges, or cancellations. If there is a problem with your order, please contact me. Read the full Refund Policy for the details.
What if my order arrives damaged?
Please contact me within 48 hours of delivery, as outlined in the Refund Policy. Keep the item and packaging, and include photos of both so I can review the problem with you.